Producing and Managing Restricted Activities: Avoidance and withholding in institutional interaction (Pragmatics & Beyond New Series) (by Fabienne H.G. Chevalier, John Moore)


Author(s): Fabienne H.G. Chevalier, John Moore

Publisher: John Benjamins Publishing Company
Publish date: 2015-03-27
ISBN-10: 9027256608
ISBN-13: 9789027256607
Language: English
Description: This book examines the kinds of talk that service providers working
in various settings (e.g. doctors, healthcare providers, helpline
call takers, tourist officers) seek to avoid in their interactions
with clients, when such talk may be expected or due in some way.
The studies utilise Conversation Analysis to demonstrate how
participants use the interactional practices of avoidance and
withholding to construct specific activities as restricted. The
various authors also show how, in contributing to the restricted
character of certain activities, withholding and avoidance in turn
contribute to both the accomplishment of the particular work of the… more…

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