The Three Tensions: Winning the Struggle to Perform Without Compromise (by Dominic Dodd, Ken Favaro)


Author(s): Dominic Dodd, Ken Favaro

Publisher: Jossey-Bass
Publish date: 2007-01-16
ISBN-10: 0787987794
ISBN-13: 9780787987794
Language: English
Description: A manager argued that he could either increase his business unit's
margins or its sales, but not both. His chief executive reminded
him of the time when people lived in mud huts and faced the stark
choice between light and heat: punch a hole in the side of your hut
and you let the daylight in but also the cold, or block up all the
openings and you stay warm but sit in darkness. The invention of
glass made it possible to overcome the dilemma-to let in the light
but not the cold. How then, he asked his manager, will you resolve
your dilemma between no sales or no margin improvement? Where is
the glass? -From the Introduction "To win, leaders have to… more…

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