Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (by Adam Toporek)


Author(s): Adam Toporek

Publisher: AMACOM
Publish date: 2015-04-22
ISBN-10: 0814449050
ISBN-13: 9780814449059
Language: English
Description: On the front lines of customer service, every day presents new and
unexpected challenges – and even the most dedicated employees can
be caught unprepared. They need confidence. They need training.
They need help. Be Your Customer's Hero answers the call. The book
provides customer-facing professionals with short, simple,
actionable advice designed to transform them into heroes in the
eyes of the customers they serve. Quick chapters show readers how
to: achieve the mindset required for Hero-Class service; understand
the customer's expectations – and exceed them; develop powerful
communication skills; avoid the seven triggers guaranteed to set… more…

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