Psychology of Customer Care (by Henry Ed. Lynch, Henry Ed Lynch)


Author(s): Henry Ed. Lynch, Henry Ed Lynch

Publisher: Palgrave Schol, Print UK
Publish date: 1992-01-20
ISBN-10: 0333557697
ISBN-13: 9780333557693
Language: English
Description: This book breaks new ground on customer care. Drawing on the
author's international experience and research, it provides new
insights into helping customers make the best use of their time
when dealing with YOUR organisation. Guidance is given on 'time
shaping' for optimum customer satisfaction. Critical time care
factors for industries as diverse as banks, airlines, hotels,
supermarkets, are defined together with many tips on how to steal a
march on competitors by this revolutionary and practical approach
to customer care.

Read Source: Psychology of Customer Care (by Henry Ed. Lynch, Henry Ed Lynch)»

Leave a Reply

Your email address will not be published.