The Customer Experience Revolution: How Companies Like Apple, Amazon, and Starbucks Have Changed Business Forever (by Jeofrey Bean, Sean Van Tyne)


Author(s): Jeofrey Bean, Sean Van Tyne

Publisher: Raphel Marketing
Publish date: 2011-12-15
ISBN-10: 098266446X
ISBN-13: 9780982664469
Language: English
Description: The customer experience revolution has begun! Businesses that
provide an extraordinary customer experience are more profitable
and sustainable than their competition. They dominate their
industries and marginalize competing companies. In their innovative
book, The Customer Experience Revolution: How Companies like Apple,
Amazon, and Starbucks Have Changed Business Forever; authors
Jeofrey Bean and Sean Van Tyne uncover valuable insights about
leadership and decision-making. At large and small companies they
call Experience Makers, the focus has surpassed products, services,
and price toward the purpose-built customer experience and the user… more…

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